Where do most shoppers start their product search? Here’s a clue, it’s not Google.
Google has the largest market share of all general search queries, eclipsing the likes of Bing and Yahoo. However, the balance of specific product searches with several surveys points to Amazon as the leading place to research new items.
Online marketplaces enable a fast and flexible method of product exposure to new sales markets and customer groups. More customers start their product search via online marketplaces such as Amazon or eBay, offering benefits for enterprises including:
- international reach
- unlimited product selection
- individual advertising opportunities
- optional shipping services
In order to achieve these benefits and with potentially higher margins and improved customer satisfaction, a deep integration of the systems involved should be considered. This is the preferred way to manage the information flow across the entire order-to-cash process – from product placement via billing, payments to returns processing.
With the trend towards using market platform organisations such as Amazon and eBay, FIS have created a new cloud-based integration tool that provides comprehensive functions for SAP ERP users to manage their product data, orders and payments, returns and refunds.
FIS/TradeFlex brings together your SAP system, the marketplace platform and additional systems including PIM (Product Information Management).
Your benefits by using FIS/TradeFlex
- Comprehensive and deep process integration in SAP
- End-to-end process coverage: from product selection up to payment and returns
- Full transparency of expenses and revenues, including reporting/evaluation
- Central management of online marketplace business in one application
- Significantly increase the visibility of your brands
- Take advantage of new markets and customer groups locally and internationally
- Faster and competent customer service – ready to provide information at any time
FIS/TradeFlex offers the optimal software solution for organisations with SAP ERP to connect to marketplaces. Whether an enterprise wants to step into marketplace e-commerce for the first time or already transact business via e-commerce (by selling their product range via their own online shop) FIS/TradeFlex enables straightforward access to new customers.
The FIS/TradeFlex software enables enterprises to overcome the challenges in e-commerce by using state-of-the-art technology. Running on SAP Cloud Platform and the high-performance HANA database, FIS/TradeFlex provides the ideal opportunity to seamlessly integrate the sale of your product portfolio on the marketplaces into the SAP ERP system. In doing so, the software enables the management of all order-to-cash process steps in one solution.
Key Features include:
- Available product quantities are automatically transferred to the online marketplace (i.e. adjusted to reflect actual stock levels in SAP in real-time)
- Product attributes (i.e. size, colour, weight, materials) are automatically mapped with market places Amazon, eBay and Mercateo/Unite.
- Information is be transferred in an ERP-compliant manner
- Deliveries and billing documents are transferred back to the marketplaces via message control
- Automatic prevention of unnecessary goods dispatches
- Reimbursement management
- Automated posting of charges if they are considered for payment
- Returns notification via the marketplace
- Back processing of payments in case of returns or credit memos
SAP Cloud Platform
Software applications from the cloud need to be continuously connected to the ERP system in order to avoid data silos. The FIS professionals use SAP Cloud Platform Integration (SAP CPI) to implement continuous and efficient processes for hybrid IT landscapes as well.