FIS Information Systems is one of SAP’s leading global partners and has attained “Gold” certification status. The means that FIS fulfil all the required service and support criteria as specified by SAP AG. FIS have achieved the quality requirements defined by SAP in regard to support standards, application tools, product-related proficiency and service quality.
SAP again awarded its PartnerEdge Partner Centre of Expertise status to FIS Information Systems. FIS regularly participates in partner audits and has just been awarded the SAP PcoE certification (Partner centre of Excellence) for the third time in a row.
The requirements for the SAP PcoE have become increasingly demanding in recent years. Partners are required to provide a consistent, uniform and worldwide high level of SAP expertise and quality. The performance of the entire FIS support infrastructure ensures that these criteria were met.
I addition to telephone and e-mail support, FIS Information Systems uses its own Support Management System FIS/oss® for 24/7 SAP support with the SAP Solution Manager Enterprise Edition as a central platform